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Effective Teaching
by Harry & Rosemary Wong
Special to the Gazette
March 2013

Totally Inexcusable



It was the end of the school day. 

Tiffany DiCicco-Ross, a fifth grader at Phoenix Multi-Cultural Academy in Detroit, bounded out of school with all the other kids.  Tiffany was heading home when she boarded the school bus, took her seat, and then leaned out of the window to wave to a friend. 

As the bus pulled away, Tiffany's head struck a tree. 

Tiffany died in the arms of her younger brother.

May 21, 2010, brought the tragic end to a young, vibrant life.


Tiffany’s death was totally inexcusable.  Nothing was in place to create a safe environment for the children.  There were no dismissal or bus procedures.

This heartbreaking loss demonstrates the need to have strict safety rules and school procedures when transporting children in school buses.  A death such as Tiffany's was clearly preventable. 

There are three questions echoing in our minds:

  1. Did the school have a procedure for dismissal and riding the bus?  (The school did not; does yours?)
  2. Were there any school personnel present as the buses loaded and drove away?  (At Phoenix, teachers were not required to assist with bus duty.) 
  3. Did the bus driver have training in safety procedures?  (There was no dedicated bus lane and witnesses said he was distracted trying to maneuver around a car.)

Realizing that something had to be done so this tragedy could never happen again, the school came up with a plan.  What did the school do?  They cut down the tree.

10 Minutes to Load 19 Buses

Effective schools have constancy in how classes are dismissed and there is constancy in how the school is dismissed.  Constancy creates a Culture of Consistency.

At Grand Heights Early Childhood Center in Artesia, New Mexico, where Lisa Robinson is the principal, it takes only ten minutes for all 400 kindergarten students to either be picked up or be placed on a bus after school.  Their system?  They say it’s all about procedures and routines.

  1. Each classroom teacher buddies up with the neighbor teacher.  Both teachers are responsible for each other’s classes.
Bus number on backpack strap
  1. Bus students have their bus number written on a piece of wide masking tape wrapped around one of their backpack straps.

  2. When the dismissal bell rings, students move into the classroom from which they will be taken to either the parent pick-up area or the bus area.
  1. Pick-up students are escorted to the gym/cafeteria.

  2. Bus students are taken to the bus area and form a line behind their bus number painted on the ground.
Buddy teachers at bus dismissal
  1. Buddy teachers ensure students are lined up in the appropriate line by checking the number on the masking tape.

  2. As the buses arrive, students are directed to the appropriate exit gate to board their bus.

This procedure takes the staff working in cooperation to make it run smoothly, but it is a quick, safe, orderly dismissal that takes just ten minutes.  What a wonderful way to finish each day!

10 Minutes to Safely Dismiss 1,000 Students

Ed Aguiles is now the director of curriculum and instruction in the Sayreville Public Schools in New Jersey.  When he was principal of Samsel Upper Elementary School in Sayreville, he taught his teachers how to structure the first day of school. 

On the first day of school, Ed restructured the day’s schedule to allow each teacher more time to present and teach their first day classroom management plan.  Teachers rehearsed the proper procedure for walking in the hallway from class to class.  They practiced entering and exiting the cafeteria before lunch was even served.  They practiced asking to visit the nurse, the office, the guidance counselor, the media center, and the library.

In class they practiced handing in papers, sharpening pencils, hanging up and putting away their materials, completing their opening assignment (bell ringer or Do Now), handing in homework, and working in centers.  The students practiced, practiced, and practiced until the do had become a done.

At the end of the day, the students were dismissed 30 minutes early and they gathered in the gymnasium where Ed and the vice-principal, Mrs. Brady, taught, rehearsed, and reinforced the after school procedures.

Ed and Mrs. Brady worked with the teachers to make certain students who were bus riders knew where to line up, which bus to get on, and what to do if they were unsure of which bus to get on.  They also practiced with the teachers how to account for each child prior to getting on the bus, which was not done at Phoenix Multi-Cultural Academy in Detroit.

To help the teachers, Ed and Mrs. Brady explained to the students what was expected of them and what they needed to do when a teacher asked for something from them.  They practiced sitting quietly and waiting for the bus so that they could hear the buses being called and there could be communication via walkie-talkie if there was an issue. 

By the end of the first day of school, 1,000 students knew
how school began and how school ended each day.

Students assembled waiting for bus Teacher leading line from the cafeteria Teachers walking students to bus

How did Samsel Upper Elementary School get 1,000 students safely on their way home in 10 minutes?  Procedures, procedures, procedures.

  1. During the first two days of school, classes were dismissed 30 minutes early so that the schoolwide dismissal procedure could be practiced by all students and faculty.

  2. Students were placed into three dismissal categories:
         1.  Bus
         2.  Parent pick-up (walkers)
         3.  Before and after school care (BASC)

    and released according to their groups.

  3. Parents or guardians sent a note to school on each day they changed the dismissal category of their student.

  4. Lists were compiled each day, placing the student in the appropriate dismissal category.

  5. Bus students received a bus tag with their name and bus number at the beginning of the school year.

  6. Upon daily dismissal, walkers were dismissed first.  They proceeded to the front office, where adults signed out their children from the office staff.

  7. BASC students walked to the cafeteria where the three staff members who ran the program checked off each student from their attendance list.

  8. Bus students walked to the cafeteria and stood at their bus line number, which was posted on the cafeteria wall.  Teachers were assigned to each bus number to take roll.

  9. As buses arrived into their assigned area in the parking lot, teachers with walkie-talkies communicated this to teachers in the cafeteria area.

  10. As bus numbers were called out in the cafeteria, the two teachers assigned to each bus number escorted their students to the bus pickup area.

  11. Once all dismissal procedures had been completed for the day, all student dismissal lists were turned in to the front office.

  12. Lists were reviewed to ensure all students were accounted for.  If not, administration took appropriate action to locate these students.

The students who did not ride home on the bus had their own procedures to follow.

Parent pick-up (walkers) were dismissed first to get cars out of the parking lot as quickly as possible before students started getting on buses. 

  1. The parent pick-up (walker) students were dismissed and sent to the main office.  There were three teachers assigned to the hallway outside of the main office.  These teachers were responsible for looking after the walkers until an adult came to claim them.  They also had a list of walkers and an early dismissal and absentee list to make certain that all walkers were with them at the end of the day. 

  2. As the adults came in to pick up their child, they were directed to the main office to sign out  the student.  

  3. In the main office, the secretaries took the names of the adults signing out their children.  Once a child had signed out, they were allowed to go with the adult. 

  4. The BASC (before and after school care) students headed for the cafeteria where they were met by the three women running aftercare.  They had also been given a list of who was supposed to be with them and an early dismissal list so that they could verify that they had everyone and could account for them.

With between 975 and 984 fourth and fifth grade students depending upon the year, there could be anywhere from 20 to 22 buses at dismissal.  The procedures allowed the school to dismiss students in a safe, organized, and happy way.  They could dismiss just under 1,000 students safely and without incident in ten to fifteen minutes—everyday—consistently.

Ed’s Advice

Ed AguilesEd Aguiles says that the best words of advice he can provide are two:  

Procedures and Routines

Success for me, has always been about procedures and routines.  In my fifteen years in education I have been a teacher, a guidance counselor, a vice principal, a principal, and now a director of curriculum and instruction. 

Recognizing that each of those roles has specific procedures and routines which must be developed, practiced, and nurtured is what has made me an effective educator.

The principal that replaced Ed commented on how everyone knew the school procedures and, as such, had a wonderful opening day.  The procedures and routines were well established, well practiced, and deep-rooted into building a culture of consistency which helped the new principal thrive.  

At Samsel Upper Elementary School, the teaching of the curricula begins on the third day of school, effectively, because the students know the expectations of the building and the teacher.  The students are successful because they have procedures and routines for which to be responsible.  By the time they leave the school, the students are ready for the responsibilities of the middle school because they have developed the practices, procedures, and routines they need to be successful students. 

More so, as Ed kindly offered when he was principal of the school, “Come and visit our school, unannounced, and you will see almost 1000 of the happiest teachers and students in the world.”

The Procedures Misconception

Through the years, procedures have been characterized are rigid, regulatory boundaries set by people who want to control a situation.  Translated into the classroom or school, this means structure and little freedom.

On the contrary, procedures are a process, a practice, for getting something accomplished in the most effective manner possible.  Typically for a school or classroom, procedures set up a safe and caring environment that creates a culture of consistency.  This consistency puts everyone on the same page for knowing how things get accomplished—with no surprises.  Procedures create found time as classrooms and schools run even without adults present because everyone just knows what to do. 

Procedures give teachers the time to teach—as creatively as they wish.  Creativity is not defined by the operational tasks in a classroom, like how students exchange work, or how they enter the classroom.  Procedures define these activities to get them done as quickly and as smoothly as possible so as not to take away from the instructional time in the classroom—so you can experience the freedom to teach as creatively as you wish.

Procedures create a culture of consistency.  Schools and classrooms with a culture of consistency have an unmistakable aura about them.  You know it and feel it the moment you are in their space.

At Grand Heights Early Childhood Center and Samsel Upper Elementary School, the consistency established sends a strong message to the parents, the children, and the community.  The school is a safe and nurturing environment.  There are procedures in place to take children into the school and deliver them back home safely and accounted for every day.

Cutting down trees is not a solution to a problem.  The tree will grow again and the problem will return.  So look at your classroom and your school.  Do you operate with a chain saw or do you have procedures in place so children can enjoy the shade of the mighty tree?

Remember sweet Tiffany as you look at the trees around your school.  Imagine the area stripped of the trees—to protect the children.  And now, look at the same area with the school yard full of trees with happy, exuberant children romping in their shade.

You can have the best of both worlds—trees and happy, alive children—with procedures.


For a printable version of this article click here.

About Effective Teaching...

Harry and Rosemary Wong have been writing columns for Teachers.Net for over 13 years and the columns all have a distinctive style. They write about effective teachers, administrators, schools, and school districts featuring techniques that are immediately replicable and at no cost. More importantly, they work to enhance student learning. An archive of past articles can be found at the end of every column, with an abstract of all articles at the end of the most recent June column.

For over 30 years, helping teachers become effective has been the passion of the Wongs. Writing for Teachers.Net is just one of the many ways they reach out to educators with their ideas on how effective teachers improve student learning.

About Harry & Rosemary Wong...

Harry and Rosemary WongHarry and Rosemary Wong are teachers.  Harry is a native of San Francisco and taught middle school and high school science.  Rosemary is a native of New Orleans and taught K-8, including working as the school media coordinator and student activity director.

Harry Wong has been awarded the Horace Mann Outstanding Educator Award, the National Teachers Hall of Fame Lifetime Achievement Award, the Science Teacher Achievement Recognition Award, the Outstanding Biology Teacher Award, and the Valley Forge Teacher's Medal.  He was selected as one of the most admired people in education by the readers of Instructor magazine.  Rosemary was chosen as one of California's first mentor teachers and has been awarded the Silicon Valley Distinguished Woman of the Year Award.  She was also honored as a Distinguished Alumnus from her alma maters, Southeastern Louisiana University and Louisiana State University.

Harry and Rosemary have been awarded the Upton Sinclair Award and were nominated for the Brock International Prize in Education. They have built and sustain a school in the jungles of Cambodia.

The Wongs are the most sought after speakers in education today, booked two years into the future. Their presentations are practical, offering a common sense, user-friendly, and no-cost approach to managing a classroom for high-level student success. Over a million teachers worldwide have heard their message. In spite of their heavily booked schedule, Harry and Rosemary have agreed to write this monthly column so that more people can hear their message.

How They Develop Effective Teachers...

Harry and Rosemary Wong are committed to developing effective teachers, one teacher at a time.
To do this, they have formed their own publishing company, of which Rosemary is the CEO.

THE Classroom Management Book is what everyone has been waiting for. It is an exhaustive extension of Unit C on classroom management in The First Days of School.


  • Turn chaos into student achievement
  • Reduce behavior issues; increase learning
  • Step-by-step plans to a well-managed classroom
  • 50 procedures in detail
  • 40 QR codes with additional resources
  • 320 pages in full color
  • Complete first days of school plans
  • Suitable for all grades, all subjects, all teachers
  • Costs no money to implement

How to Be an Effective and Successful Teacheris an audio CD set that was recorded live before 800 teachers in St. Louis.  Listen as they walk you through classrooms that hum with learning and share how you can replicate the same success in your classroom.  In 2 hours and 40 minutes, Harry and Rosemary can transform you into a very effective and successful teacher at no cost!

This presentation has transformed the lives and teaching success of hundreds of thousands of teachers.
Learn how to


  • Begin the school year with a plan
  • Start class immediately
  • Have a well-organized and structured classroom
  • Reduce discipline problems
  • Have students who are engaged and working
  • Teach procedures and responsibility
  • Maximize classroom instructional time
  • Use lesson objectives so students know what they are to learn
  • Use rubrics to assess for student learning
  • Deal with at-risk students
  • Improve student learning and achievement


The Wongs have written The First Days of School, the best-selling book ever in education. Over 3.8 million copies have been sold. It is used in 120 countries, 2,114 colleges, and most every new teacher induction program. The fourth edition has been translated into five foreign languages and includes:

  1. An additional chapter on procedures
  2. A new chapter on assessment with rubrics.
  3. A new chapter on Professional Learning Teams
  4. A new chapter for administrators on implementation 
  5. Additional information in Going Beyond Folders
  6. A new DVD, Using THE FIRST DAYS OF SCHOOL, presented by Chelonnda Seroyer
TET The Wongs have also produced the DVD series, The Effective Teacher, winner of the Telly Award for the best educational video of the past twenty years and awarded the 1st place Gold Award in the International Film and Video Festival.

They also have a successful eLearning course, Classroom Management with Harry and Rosemary Wong.  The course can be taken in private at the learner's convenience.  The outcome of the course is a 2 inch binder with a personalized Classroom Management Action Plan.

This Action Plan is similar to the organized and structured plan used by all effective teachers.  Details for the classroom management course can be seen at

You can hear Harry Wong LIVE on a set of CDs, called
How to Improve Student Achievement
, recorded at one
of his many presentations.  He invites you to steal from him the secrets of effective teaching for all grade levels.
Never Cease to Learn has the power to transform your
attitude and your life.  In this DVD, Harry shares his journey on the road to success and tells listeners how to become the educators they were meant to be.

When the books, video series, CD, DVD, and eLearning course are used together, they form the most effective professional development training tool for producing effective teachers. Staff developers and administrators who would like to know how to implement the aforementioned book, video series, and CD are encouraged to consult the book, New Teacher Induction:  How to Train, Support, and Retain New Teachers.  Information about these products can be found by visiting the publisher's website at

Helping you produce effective teachers is our passion.

Harry & Rosemary Wong Columns on Teachers.Net...
Related Resources & Discussions on Teachers.Net...

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